FAQ

Yes, Mobile Net Switch works perfectly on Windows Vista. Our software has been designed to not even trigger User Account Control (UAC) and doesn't require 'Run as Administrator'.

Windows Vista works best with at least Service Pack 1 installed.
Update your computer using the following Microsoft website: Microsoft-Update

The following Windows versions are supported:
- Windows XP (x86 and x64)
- Windows Vista (x86 and x64)
- Windows Server 2000
- Windows Server 2003 (x86 and x64)
- Windows Server 2008 (x86 and x64)
- Windows 7 (x86 and x64)
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I haven't received my license key

Your license is immediately send after you have placed your order. If you have not received your license, please check you junk/spam folder. Else, please contact SWREG. SWREG is our secure online Ecommerce partner. They handle all our orders and are happy to assist you in any Way. If you have any questions, please use the contact form on our support page to contact us.
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Do I need Administrator privileges to switch network locations?

No, Mobile Net Switch has been designed to allow none Administrator users to use the program without needing more than normal user level privileges.
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Is Google Chrome supported?

Yes, Mobile Net Switch fully supports the Google Chrome web browser proxy settings.

Google Chrome uses a special home page (never before seen in other browser).
Mobile Net Switch will therefore not modify the home page of Google Chrome.

For more information regarding Google Chrome, please see: The Google Chrome book
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Installation and upgrade instructions

Installation instructions;
To install Mobile Net Switch download and run the installation file and follow the onscreen instructions.

Installing Mobile Net Switch takes only a couple of seconds and doesn't require a restart.

Upgrade instructions;
To upgrade any previous version of Mobile Net Switch, simply download and run the latest version.

The Mobile Net Switch installer will automatically detect the old version and upgrade to the new version. Your current settings will not be modified in any way.
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Which versions of Windows does Mobile Net Switch support?/a>

Mobile Net Switch supports Windows 2000, Windows XP (x86 and x64), Windows Server 2003 (x86 and x64), Windows Vista (x86 and x64), Windows Server 2008 (x86 and x64) and Windows Server 7 (x86 and x64).

The program also functions when using Windows NT 4.0 when WMI is installed. WMI is a Microsoft extension to Windows which is installed by default on Windows 2000, XP, Windows 2003, Windows 2008, Windows Vista and Windows 7. (Please note; using Mobile Net Switch on Windows NT is not supported but will function correctly on most systems when WMI is installed)

You can download WMI freely from the Microsoft Website at the following location: http://www.Microsoft.com/Downloads/release.asp?ReleaseID=18490
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HHow can I enable or disable the Checkpoint SecuRemote Firewall client?

To enable or disable the Checkpoint SecuRemote Firewall client enter the following in the Pre- or Post profile activation textbox on the Scripts page;
To enable: net start "Check Point SecuRemote Service"
To disable: net stop "Check Point SecuRemote Service"
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Why is my network card not listed?/a>

Mobile Net Switch uses WMI to retrieve the NIC list from Windows. If this list is empty, there might be a problem with the WMI service on your machine. Please have a look at the status of WMI services and any related error messages in the Event Log.

To resolve any WMI error you must delete and then re-create the files in the %SystemRoot%\System32\Wbem\Repository folder. To do this follow these steps:
1. Click Start, and then right-click My Computer.
2. On the shortcut menu, click Manage.
3. In the left pane of the Computer Management console, double-click Services and Applications.
4. Under Services and Applications, click Services.
5. In the right pane of the Computer Management console, locate and then right-click Windows Management Instrumentation.
6. On the shortcut menu, click Stop.
7. Start Windows Explorer, and then locate the %SystemRoot%\System32\Wbem\Repository folder.
8. Delete all of the files in the %SystemRoot%\System32\Wbem\Repository folder.
9. Restart the computer.

The files that were deleted are re-created when the computer restarts.

For more information regarding errors with WMI, see the following WindowsFAQ page:
Link: Windows Management Instrumentation (WMI) service is returning an error...
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Why is my network card listed twice

This can happen when you insert a network card (for example PCMCIA or PCI) into a different slot. Windows will hide the original network card but will still load the driver. Sometimes this can cause strange networking problems and/or delays within Windows.

To remove the second (hidden) NIC, use the following procedure:
1. Click Start, click Run, type cmd.exe, and then press ENTER.
2. Type set devmgr_show_nonpresent_devices=1 and then press ENTER.
3. Type Start DEVMGMT.MSC, and then press ENTER.
4. Click View, and then click Show Hidden Devices. (see image below)
5. Expand the Network Adapters tree.
6. Right-click the dimmed network adapter, and then click Uninstall.
7. Restart Mobile Net Switch.

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How do I join a different domain via Mobile Net Switch?

Mobile Net Switch has been designed as a low impact utility that assists users and organizations in managing the different settings of remote networks.

With Mobile Net Switch you can access resources in all foreign networks that you will connect your machine to, without changing domain membership. Currently most professional machines are configured to connect to a workgroup or domain. the configuration can remain the same and Mobile Net Switch can be used to authenticate and connect to resources in other networks (Drive mappings, printers, proxy server, running scripts, etc). This will ensure you do not lose your current user profiles (program settings, desktop and start menu, etc), do not have to configure multiple user profiles for each network and do not have to restart multiple times. The machines will also remain supportable by your IT department and by Microsoft (via service packs, updates and professional support) as no changes are made to the Windows logon process and interface.

To join a different domain via Mobile Net Switch you can use the free extension named NetDom. It's available for download at the following location:
Windows 2000:
http://www.MobileNetSwitch.com/Download/NetDomW2K.zip

Windows XP/Vista:
http://www.MobileNetSwitch.com/Download/NetDomXPVista.zip

If you are running Vista and experience problems with NetDom, please see: KB 932173

Usage:
1. Download NetDom from the link above and extract the zip file in the Windows directory
2. Select the Scripts page in Mobile Net Switch
3. Enter the following command in the "Selected Profile" -> "Execute after" textbox
netdom join COMPUTERNAME /Domain:DOMAINNAME /UserD:USERNAME /PasswordD:PASSWORD /Reboot:5

where;
- COMPUTERNAME the name of your computer is
- DOMAINAME the name of the domain to join is
- USERNAME the name of a user is that has sufficiënt permissions to add a machine to a domain
- PASSWORD the password of that user is

4. Activate the Mobile Net Switch profile

Please note that modifying your domain membership requires you to restart your machine before the settings are effective. To prevent profile problems we advise to use a local account to logon to your machine or use Mobile Net Switch is global settings mode (see "Options" -> "Settings Mode" in Mobile Net Switch)

To prevent Mobile Net Switch from asking your registration code every time you modify the domain name of your system, modify the following registry key, restart Mobile Net Switch and enter the registration code once.

HKEY_LOCAL_MACHINE\Software\CNS\RegType
Modify the value to: Computername (enter here the tekst Computername and not the name of your computer)
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How to automatically activate a Dialup/VPN connection?

To manually initiate a connection, add the following command to the Scripts tab page:

RASDIAL entryname
or to disconnect
RASDIAL entryname /DISCONNECT
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How do I perform an unattended installation?

You can perform an unattended installation using the following procedure:
1. Download and install the program on a machine.
2. Register the program and configure the appropriate settings.
3. Export the Mobile Net Switch configuration to 'settings.reg' using the 'Export Settings' option in the menu 'Options'.

You now have the installation file (MobileNetSwitch3.msi) and the settings file (settings.reg). Use the following steps to perform an unattended installation;
1. Run the MSI installer package using the /q parameter;
MobileNetSwitch3.msi /q

2. Import the settings using the regedit command;
regedit /s settings.reg

You can place these two commands in a batch file or (logon)script for automatic deployment.

The program will now be installed, configured and registered. This procedure works best when the target machine is configured in the same way as the source machine.
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Is Firefox supported?

Yes; Mozilla Firefox is fully supported.
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Is Opera supported?

Yes, Opera's default behavior is to use the proxy server configured in Internet Explorer. If you manually specify a proxy in Opera, that one is used. You can simply remove the proxy settings from Opera to restore the default behavior.

Please edit the following file:
C:\Documents and Settings\<USERNAME>\Application Data\Opera\Opera\profile\opera6.ini

And remove the [Proxy] section.
(Opera must be closed)

If you switch network settings using Mobile Net Switch, the proxy settings for Opera are now also changed.
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I have lost my license key

Please send an e-mail to LicenseKeyLost@MobileNetSwitch.com and report the name you have used to register Mobile Net Switch.
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I'm getting an error during installation (Vista and XP)

When you get the following error during installation

"Fatal error - Installation ended prematurely because of an error"

Please ensure "vbscript.dll" is registered correctly
("Start" -> "Run" -> enter: "regsvr32.exe vbscript.dll")

Source: Altiris "WISE for Windows" installer forum
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I'm getting the following error: "WMI Provider Host has stopped working"

When you get the following error while loading Mobile Net Switch (or any other program that uses WMI)

WMI Provider Host has stopped working

And you see Event ID 10 reported to the event log of your machine.

Follow the following procedure:
1. Stop the Windows Management service (net stop winmgmt)
2. Delete the files in: %systemroot%\System32\wbem\Repository”
3. Restart your machine

If this doesn't resolve the problem, please follow the procedure described in the following Microsoft KB article: KB950375.
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What is placed on my computer when I install Mobile Net Switch

When you install Mobile Net Switch via the installer file "MobileNetSwitch3.msi", the following files are placed on your computer:

In "%ProgramFiles%\Mobile Net Switch";
(on most systems this will be "C:\Program Files\Mobile Net Switch")
(on x64 systems this will be "C:\Program Files (x86)\Mobile Net Switch")
   MNS.exe (Main program executable)
   Edn mac.dll (DLL to control network status)
   NicD ll.dll (DLL to control network status)
   SFIm pers0nator.dll (DLL to allow network control for none admin users)
   Mscomctl.oca (Microsoft Windows Common Controls 6.0 SP6)
   Mscomctl.ocx (Microsoft Windows Common Controls 6.0 SP6)
   Mns_icon.ico (Program's icon file)
   WiFi .dll (DLL to control wireless settings)
  \Manual (Subdirectory containing local manual files)

In "%UserProfile%\All Users\Start Menu\Programs";
   3 Start Menu shortcuts (to the executable, manual and Mobile Net Switch website)
In "%UserProfile%\All Users\Desktop";
   Desktop shortcut to the programs main executable

In "%Windir%\system32\";
(on most systems this will be "C:\Windows\System32")
(on x64 systems this will be "C:\Windows\SysWOW64")
   MNS Frame work .exe (Executable running as service to control network settings)

On x64 systems, the following file will also be installed;
   MNS Frame work 64.exe (x64 executable used by MNSFramework.exe)

All executables and DLL's are digitally signed by RH Computing.

When the program is uninstalled, these files will be automatically removed from your system.
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I have a question regarding ordering Mobile Net Switch

Please send your request via email we will contact as soon as possible.
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